We aim to provide high-quality digital services, software solutions, design work, and technology consulting. All projects are initiated only after client approval and the agreed scope of work. Our policies are designed to maintain transparency and protect both the client and our company from unauthorized disputes or misuse.
Cancellation Policy
Project-Based Services
Software, Web, App, Branding, E-commerce Stores & Automations
- A project may be cancelled within 24 hours of placing the order if no work has started.
- Once research, planning, resource assignment, or production work begins, the project becomes non-cancellable.
- If partial work has been completed and the client requests cancellation, a pro-rated cancellation fee will apply based on the work delivered up to that point.
- Deposits, setup fees, onboarding fees, and consultation charges are non-refundable in all cases.
Monthly / Subscription Services
SaaS, Hosting, Support & Maintenance
- Subscriptions can be cancelled anytime, but cancellation will apply to the next billing cycle.
- No refunds are issued for the current month's services once work or access has begun.
Custom Orders / Bespoke Solutions
All custom development, design, and tailored solutions are non-cancellable once the project brief has been approved by the client.
Refund Policy
Digital Products
AI tools, templates, e-books, automations, scripts, PDFs
Due to the nature of digital products, all sales are final and non-refundable once the files, links, or access credentials have been delivered to the client.
IT Services, Software Development, Branding & Consulting
Refunds are issued only if:
- No work has started after receiving payment, OR
- We are unable to deliver the agreed service due to internal limitations on our end.
Refunds are not issued for:
- Change of mind
- Client delays or failure to provide required information
- Services already delivered partially or fully
- Custom code, graphics, designs, or assets produced
- Third-party fees (hosting, domains, plugins, ads, APIs, SMS gateways, etc.)
Quality Assurance Review
If a client is dissatisfied with the delivered work:
- We provide up to 2 revisions (or as agreed per contract) to ensure the deliverables meet the approved scope.
- Refunds are not applicable once revisions or production steps have begun.
Chargeback & Dispute Policy
To maintain transparency and avoid misunderstandings:
- Clients must contact us first to resolve any concerns before initiating any dispute.
- Opening a chargeback without prior communication may result in immediate suspension of services.
- All work logs, communication records, approvals, screenshots, delivery proofs, and activity records are maintained and may be submitted to financial institutions in the event of disputes.
Processing Time & Method
Approved refunds (if eligible) are processed within 7–14 business days. Refunds are issued back to the original payment method only, in compliance with payment processor rules and regulations.
Need to Request a Refund or Cancellation?
Contact our support team with your project details and order reference. We'll review your request promptly and respond within 1–2 business days.